MOA offers a comprehensive suite of tools to support compliance and drive continuous improvement across adult social care, supported living, home care, and healthcare services. Our audits are aligned with the evidence frameworks of both the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW), and can be easily tailored to suit other regulatory, internal, or commissioning frameworks.
All tools are fully customisable – you can adapt them to reflect the specific needs of your service or upload your own data collection instruments.
What makes MOA different is that our tools are dynamic, not static. They’re regularly updated by our in-house team, sector experts, and member advisory panels to reflect current guidance, best practice, and regulatory change. When opportunities for improvement are identified, you can feed them directly into your digital quality improvement plan for immediate action.
Our audits comprehensively support:
Our audit program is designed to simplify compliance and support best practice across adult social care, supported living, home care, and retirement communities. Audits can be scheduled monthly or at a frequency that suits your service, and are fully customisable – down to the level of individual questions – so they align with your specific regulatory, contractual, or internal requirements.
Unlike static audit templates or document libraries, MOA’s content is regularly reviewed and updated by sector specialists and regulatory experts to reflect evolving standards and expectations, including the CQC and CIW evidence frameworks.
Whether you’re preparing for inspection, monitoring service quality, or identifying areas for improvement, our audit tools give you a practical, flexible way to embed quality into day-to-day operations.
What makes MOA different isn’t just that our content is up to date – it’s how easily you can put it to use. Audits are fully interactive, customisable, and designed to feed directly into your quality improvement plans. You can link findings to actions, assign responsibilities, and track progress all in one place.
Our platform gives you more than a compliance checklist – it supports a practical, ongoing approach to service improvement that evolves with your needs.
Assess how your policies align with industry standards and best practice guidelines. Identify gaps and opportunities for improvement to maintain compliance and elevate care quality.
Choose from experience, satisfaction and workforce surveys, all with built-in metrics like Net Promoter Score and satisfaction ratings.
Surveys can be customised to suit your service and delivered via email, text message or printed for manual entry — whatever works best for your audience.
Use the results to understand what matters most, meet your obligations, and inform targeted improvement.
Standard surveys include
Track what matters with MOA’s comprehensive library of monthly quality and performance indicators. Choose from a wide range of clinical and non-clinical measures to monitor trends, identify issues early, and support ongoing improvement across care homes, home care, supported living, and health services.
Our tools are built to be practical — with in-platform validation checks, customisable indicators, and user-friendly reports that highlight patterns over time and help you take meaningful action. Whether you’re tracking falls, complaints, medication errors or service user experience, MOA gives you the data to guide better decisions.
A written plan for continuous improvement is essential for any quality care service. Across the UK, expectations around quality assurance and service improvement are increasing — including in England, where the CQC notes that providers should embed a culture of learning and continuous improvement, supported by effective governance and oversight.
MOA’s Planning for Continuous Improvement (PCI) tool makes this easy. Co-designed with providers, it links directly to your audit results, feedback, and performance data — helping you turn findings into live, trackable improvement plans. You can prioritise actions, assign responsibilities, and keep your team aligned in real time.
Our built-in AI engine suggests tailored quality improvement activities based on your data and service context — saving time and helping you respond with relevance and confidence.
Generate custom-branded reports, export plans for inspections or board reporting, and track progress over time. All securely hosted within Microsoft’s Azure AI environment, with full enterprise-grade security and compliance.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.​
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
We offer a demonstration to showcase how our platform simplifies compliance. Get in touch today and see how MOA can benefit your organisation with no obligation.