In the UK’s evolving care landscape, compliance with the Care Quality Commission’s (CQC) new single assessment framework is paramount. MOA Benchmarking’s Quality Improvement Platform stands as the largest quality, compliance, and improvement management solution in Australia and New Zealand. MOA expanded into the UK in 2022 after studying the CQC’s new framework for 18 months, making us uniquely positioned to support UK providers with global best practices. We’re excited to contribute to reshaping how UK care providers meet their quality and compliance requirements Here are some leanings from our time in the UK so far:
- Moving Beyond Case File Auditing
UK providers still heavily rely on case file auditing, a carryover from the previous CQC framework. While reviewing care notes and plans is essential, focusing solely on these often results in “Requires Improvement” ratings in other assessment areas. The MOA platform offers a comprehensive approach, addressing all aspects of quality and compliance, ensuring better overall ratings.
- Seeking an All-in-One Solution
Many providers aim for a single software solution to manage everything from care management to auditing, policy creation, and even accounting. However, the best approach involves utilising specialised tools that excel in specific areas. MOA’s quality improvement platform operates independently of care management systems and policy production solutions, offering unbiased audits and insights into regulatory compliance across all processes and systems.
- Shifting from Reactive to Proactive Compliance
Historically, providers waited for CQC inspections to receive an improvement plan. The new CQC framework demands a proactive approach, requiring continuous self-assessment and improvement planning. Our platform supports ongoing evidence collection, data analysis, and improvement planning, enabling providers to demonstrate compliance continuously and effectively.
- Beyond YES/NO Checklists
Under the new CQC approach, the old yes/no checklist audits are no longer adequate. MOA’s solution helps providers build a comprehensive evidence repository, covering policies, procedures, management readiness, staff knowledge, documentation, and feedback from clients, families, and external regulators. This holistic approach ensures providers meet all aspects of the CQC framework, going beyond compliance to achieve excellence.
- Cultivating a Culture of Continuous Improvement
Providers often focus only on positive evidence for the Provider Information Return (PIR), potentially overlooking critical issues. MOA’s solution fosters a culture of transparency and continuous improvement by facilitating regular self-assessment and improvement planning. This approach helps identify and address issues proactively, leading to sustained high-quality standards and better CQC ratings.
MOA’s complete quality improvement platform is designed to help UK care providers navigate the new CQC framework effectively by moving beyond traditional auditing, adopting a proactive compliance approach, utilising comprehensive evidence collection, and promoting continuous improvement, our product ensures providers are well-equipped to meet and exceed CQC requirements. Join the many providers already benefiting from our expertise and transform your compliance management today.